Frequently asked questions by our customers. Feel free to contact us if what you are looking for is not here.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 4-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
We use all major carriers, and local courier partners including DHL. You’ll be asked to select a delivery method during checkout.
We apologise for sending you an incomplete order. Please send an email to email@example.com and we will get back to you as soon as we can.
We apologize if you had received a defective item from us. Please contact our Customer Care Team at firstname.lastname@example.org with a snapshot of the product and we will get back to you as soon as we can.
You can refer to our Returns & Exchanges policy here and its procedures.
It depends on the product. All options are outlined on the product page, so look out for customization options there.