FAQs

Frequently asked questions by our customers. Feel free to contact us if what you are looking for is not here.

Browse the categories to find what you are looking for.

Once you have found an item you wish to purchase select the relevant size and click ADD TO SHOPPING BAG.

This will be added to your shopping basket and you can then proceed to checkout or continue shopping for more items.

When you are ready to make your purchase click SHOPPING BAG to review the details. Click on PROCEED TO PAYMENT when you are ready to enter your payment details and complete your order.

Creating an account with us means you can shop faster and keep track of your orders and returns in MY ACCOUNT.

All orders are subject to fraud checks. If there is a chance your order will be delayed as a result of this we will contact you via the email provided on your order. When placing an order online please ensure your billing name and address matches exactly as it appears on your card statement. Please also ensure that your contact details are filled in accurately so we can contact you if necessary. Additional ID may be requested to confirm your order. Failure to provide this may result in your order being cancelled.

Please click here and we’ll send you a password reminder.

YOU CAN PAY FOR YOUR ORDER USING (MENTION ALL THE CARDS
PAYSTACK ACCEPTS) AND ALSO PAYPAL

If you’ve changed your mind, you can email our customer service team on info@amarelis.com, who will try to assist. We cannot however cancel any orders that have already been processed.

We are unable to alter orders that have already been made. This includes altering or adding items or changing the delivery method.

Your order may have been refunded if the item(s) you ordered were out of stock. We will always contact you via email if this is the case. Please click here to contact our customer services team if additional information is required.

Yes, we ship to many locations worldwide. Cost and delivery time will depend on location. Please visit the Delivery section for more information.

ALL CURRENCIES ARE BASED ON THE CURRENT EXCHANGE RATE

WE DO RESTOCK CERTAIN STYLES DEPENDING ON DEMAND. TO BE
NOTIFIED WHEN AN ITEM IS RESTOCKED PLS SIGN UP FOR OUR
NEWSLETTER. FOR MORE INFORMATION ON A SPECIFIC STYLE PLEASE
CONTACT OUR CUSTOMER SERVICE TEAM HERE (UNDERLINE HERE, CHECK
AQAQ ALSO. IT SHOULD TAKE THEM TO AN ENQUIRY FORM OR EMAIL ADD)

WE AIM TO PROCESS ALL ORDERS RECEIVED BEFORE 5.30PM ON THE SAME
DAY AND ORDERS PLACED AFTER 5.30PM WILL BE PROCESSED THE
FOLLOWING WORKING DAY.

On the shopping bag page, enter your code into the Promo Code box and click APPLY. This should then show the applied discount.

Some of our most exclusive and high-demand pieces are available to pre-order. Add the item to your bag and pay as normal, and we’ll send you a confirmation email and ship the order as soon as the stock arrives. We’ll also keep you updated on the progress of your order and the due date.

Please note payment will be taken at time of purchase.

PAY VIA PAY-PAL OR DIRECT BANK TRANSFER BUT THE FIRST THING YOU
SHOULD DO IS CONTACT YOUR BANK OR CARD ISSUER

NATION-WIDE DELIVERY
ALL NATION WIDE DELIVERIES ARE SHIPPED WITH DHL OR LOCAL
COURIER. PLEASE PROVIDE YOUR MOBILE NUMBER AND EMAIL ADDRESS
AT CHECKOUT TO BE SENT UPDATES REGARDING YOUR DELIVERY. PLEASE
NOTE DURING BUSY SALE PERIODS ORDER PROCESSING MAY TAKE
SLIGHTLY LONGER.

INTERNATIONAL DELIVERY
INTERNATIONAL DELIVERIES WILL BE SHIPPED WITH DHL AND ARE FULLY
TRACKABLE. PLEASE NOTE DURING BUSY SALE PERIODS ORDER
PROCESSING MAY TAKE SLIGHTLY LONGER. SELECT YOUR COUNTRY TO
VIEW SHIPPING RATES. (SELECT COUNTRY) PLS NOTE TO ARMANI INCLUDE
SHIPPING RATES

Once your order has been shipped you will receive a tracking link to the relevant courier site via email. You should be able to track your order within 24 hours of it being shipped to monitor the progress.

IF YOU HAVENT RECEIVED YOUR ORDER WITHIN THE ADVISED DELIVERY
TIME PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY CLICKING
HERE. (UNDERLINE HERE AND IT SHOULD BE CLICKABLE TO DIRECT THEM
TO ENQUIRY PAGE). PLS NOTE ANY PARCEL NOT RECEIVED MUST BE
REPORTED WITHIN 5 WORKING DAYS OF THE ORDER DATE.

Goods are classified as faulty if they are received in a damaged condition, or if a manufacturing fault occurs within six months of purchase. Please note that if items are damaged as a result of wear and tear or failure to correctly follow care instructions, they are not considered to be faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund only if the item cannot be repaired or replaced. If you have received a faulty item, please contact our customer services team immediately so we can resolve this as quickly as possible.