[vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”What is your returns policy for items purchased online” tab_id=”1596439553634-44c7ece5-837c”][vc_column_text]We are happy to offer a refund or exchange on all items purchased online when returned within 14 days of receiving your original order. Refunds will be issued to the original method of payment. Where this is not possible, we will issue a credit note to use online.<\/p>\n
Please note, we are unable to offer free returns for international orders.<\/p>\n
Please ensure your returns slip with your name and order number is included in the parcel. Failure to do so may result in the refund process being delayed. All goods must be sent back in their original condition, along with the original tags and packaging. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition.<\/p>\n
Please note we are unable to refund shipping charges for any deliveries that are refused and these return fees may be deducted from your refund.<\/p>\n
The refund value for international orders placed in a non-GBP (\u00a3) currency will be based on the daily exchange rate.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I would like an exchange” tab_id=”1596439617593-397df53b-c1c6″][vc_column_text]If you have received your order and it\u2019s not quite right we would be happy to offer you an exchange for the same item in a different size. Please contact our customer services team info@amarelis.com so the item\/s can be put aside for you. Please also write these details on your returns slip and return with your original order.<\/p>\n
We aim to process all exchanges within 7 working days of receipt. Please note this may take slightly longer during busy periods.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Do I Return An Item To You By Post” tab_id=”1596439665062-e6fc7b06-3e6b”][vc_column_text]if you would like to send your return via local courier, this will be at your own cost. Please post your returns back to the following address:<\/p>\n
No 15a dapo solanke street, off jerry street, off admiralty way, lekki phase1 , lagos. Nigeria<\/p>\n
Amarelis will not accept responsibility for any parcels not received if sent un-tracked. Please retain your proof of postage[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I am an international customer. How do I return an item.” tab_id=”1596439732718-a9acbbd5-a001″][vc_column_text]1. Print the documents \u2013 the printed documents must be put inside the returned parcel.<\/p>\n
2. When you return an item we ask that it is still in the original packaging and is not worn, washed, damaged or had the tag removed. Any item which fails to meet these criteria may not be refunded<\/p>\n
3. Please ensure the items are pacakged into one parcel if possible<\/p>\n
4. We suggest that you ship the parcel with a tracked service in order to be able to monitor the returned items.<\/p>\n
5. Please send the items to the following address:
\nNo 15a dapo solanke street, off jerry street, off admiralty way,
\nlekki phase1 , lagos. Nigeria[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”International customers can return the item\/items via dhl.” tab_id=”1596439811490-fa5b3ac1-44e8″][vc_column_text]Alternatively please return the item\/items via a local courier using a trackeable service to the address above. Please note return postage charges will be at your own cost.<\/p>\n
Amarelis will not accept responsibility for any parcels not received if sent untracked. Please retain your proof of postage.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I am an international customer. How do I exchange an item” tab_id=”1596439865362-c18a3f0b-a99d”][vc_column_text]We are unable to offer international exchanges, so if you would wish to purchase an alternative item, please place a new order at our online store. We would be happy to refund you for the shipping costs of the replacement item (just send us your new order number so that we can process a refund).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I returned my order. How long will my refund take” tab_id=”1596440006167-0250df1f-9a41″][vc_column_text]We aim to process all refunds within 7-10 working days of receipt however this may take longer during peak periods. You will receive an email confirmation when we receive your parcel and when the refund is processed.<\/p>\n
Please note refunds can take up to 10 working days to clear back in to your account depending on your bank or card issuer.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why havent my shipping costs been returned” tab_id=”1596440054837-33651eb1-1233″][vc_column_text]<\/p>\n
[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Have you received my return” tab_id=”1596440093894-b113ce30-966c”][vc_column_text]We recommend that a tracked courier or postal service be used in sending returns. all of these return methods can be tracked online so you can monitor the progress of your return.<\/p>\n
Please ensure you keep your receipt given to you by the post office or at your local courier so your parcel can be tracked.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My order is faulty. What should I do” tab_id=”1596440155402-04a8edc4-5028″][vc_column_text]Goods are classified as faulty if they are received in a damaged condition, or if a manufacturing fault occurs within six months of purchase. Please note that if items are damaged as a result of wear and tear or failure to correctly follow care instructions, they are not considered to be faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund only if the item cannot be repaired or replaced. If you have received a faulty item, please contact our customer services team immediately so we can resolve this as quickly as possible.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"
[vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”What is your returns policy for items purchased online” tab_id=”1596439553634-44c7ece5-837c”][vc_column_text]We are happy to offer a refund or exchange on all items purchased online when returned within 14 days of receiving your original order. Refunds will be issued to the original method of payment. Where this is not possible, we will issue a credit note […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\n