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Frequently asked questions by our customers. Feel free to contact us if what you are looking for is not here.<\/p>\n<\/div><\/div>[vc_empty_space]
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long will it take to get my order?” tab_id=”1552398854455-d4909637-ee64″][vc_column_text]<\/p>\n
It depends on where you are. Orders processed here will take 4-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will there be an additional charge for redelivery?” tab_id=”1552399027296-3f0151b9-5045″][vc_column_text]<\/p>\n
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What shipping carriers do you use?” tab_id=”1596445199923-826f2e01-5ff0″][vc_column_text]<\/p>\n
We use all major carriers, and local courier partners including DHL. You\u2019ll be asked to select a delivery method during checkout.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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We apologise for sending you an incomplete order. Please send an email to info@amarelis.com and we will get back to you as soon as we can.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I\u2019ve received a wrong or defective item, what should I do?” tab_id=”1596445411392-08f029aa-9751″][vc_column_text]<\/p>\n
We apologize if you had received a defective item from us. Please contact our Customer Care Team at info@amarelis.com\u00a0with a snapshot of the product and we will get back to you as soon as we can.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I\u2019ve purchased the wrong size or colour” tab_id=”1596445411475-5fb28132-31f7″][vc_column_text]<\/p>\n
You can refer to our Returns & Exchanges policy here\u00a0and its procedures.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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It depends on the product. All options are outlined on the product page, so look out for customization options there.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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You can contact us through our contact page! We will be happy to assist you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n
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