WHY DO I NEED TO REGISTER TO SHOP
Creating an account with us means you can shop faster and keep track of your orders and returns in MY ACCOUNT.
HOW TO SHOP
Browse the categories to find what you are looking for.
Once you have found an item you wish to purchase select the relevant size and click ADD TO SHOPPING BAG.
This will be added to your shopping basket and you can then proceed to checkout or continue shopping for more items.
When you are ready to make your purchase click SHOPPING BAG to review the details. Click on PROCEED TO PAYMENT when you are ready to enter your payment details and complete your order.
I’VE FORGOTTEN MY PASSWORD AND CANT LOGIN
CAN I CANCEL MY ORDER
WHAT PAYMENT METHODS DO YOU ACCEPT
You can pay for your order using Switch/Maestro, Visa, Visa Electron and Mastercard. You can also choose to pay with PayPal.
CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED
CAN I ORDER FROM OVERSEAS
WHY HAS MY ORDER BEEN CANCELLED
WHAT IS YOUR EXCHANGE RATE FOR OVERSEAS ORDERS
All Currencies Are Based On The Current Exchange Rate
WHEN WILL MY ORDER BE PROCESSED
We aim to process all orders received before 5.30pm on the same day and orders placed after 5.30pm will be processed the following working day.
THE ITEM I WANT ISNT AVAILABLE ONLINE, WILL IT BE RESTOCKED
We do restock certain styles depending on demand. To be notified when an item is restocked pls sign up for our newsletter. For more information on a specific style please contact our customer service team here
HOW DO I USE A PROMO OR VOUCHER
On the shopping bag page, enter your code into the Promo Code box and click APPLY. This should then show the applied discount.
WHAT DO I DO IF MY CARD IS DECLINED
Pay Via Pay-Pal Or Direct Bank Transfer But The First Thing You Should Do Is Contact Your Bank Or Card Issuer
WHAT IS PRE- ORDER
Some of our most exclusive and high-demand pieces are available to pre-order. Add the item to your bag and pay as normal, and we’ll send you a confirmation email and ship the order as soon as the stock arrives. We’ll also keep you updated on the progress of your order and the due date.
Please note payment will be taken at time of purchase.
All nation wide deliveries are shipped with dhl or local courier. Please provide your mobile number and email address at checkout to be sent updates regarding your delivery. Please note during busy sale periods order processing may take slightly longer.
HOW DO I TRACK MY ORDER
Once your order has been shipped you will receive a tracking link to the relevant courier site via email. You should be able to track your order within 24 hours of it being shipped to monitor the progress.
International deliveries will be shipped with dhl and are fully trackable. Please note during busy sale periods order processing may take slightly longer. Select your country to view shipping rates. (select country) pls note to armani include shipping rates
CAN I CHANGE THE DELIVERY ADDRESS ON MY ORDER
Unfortunately we cannot amend a delivery address once the order has been placed.
MY ORDER HASN’T ARRIVED YET. WHAT SHOULD I DO
If you havent received your order within the advised delivery time please contact our customer service team by clicking here. Pls note any parcel not received must be reported within 5 working days of the order date.
WHAT IS YOUR RETURNS POLICY FOR ITEMS PURCHASED ONLINE
We are happy to offer a refund or exchange on all items purchased online when returned within 14 days of receiving your original order. Refunds will be issued to the original method of payment. Where this is not possible, we will issue a credit note to use online.
Please note, we are unable to offer free returns for international orders.
Please ensure your returns slip with your name and order number is included in the parcel. Failure to do so may result in the refund process being delayed. All goods must be sent back in their original condition, along with the original tags and packaging. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition.
Please note we are unable to refund shipping charges for any deliveries that are refused and these return fees may be deducted from your refund.
The refund value for international orders placed in a non-GBP (£) currency will be based on the daily exchange rate.
I WOULD LIKE AN EXCHANGE
If you have received your order and it’s not quite right we would be happy to offer you an exchange for the same item in a different size. Please contact our customer services team firstname.lastname@example.org so the item/s can be put aside for you. Please also write these details on your returns slip and return with your original order.
We aim to process all exchanges within 7 working days of receipt. Please note this may take slightly longer during busy periods.
INTERNATIONAL CUSTOMERS CAN RETURN THE ITEM/ITEMS VIA DHL
Alternatively please return the item/items via a local courier using a trackeable service to the address above. Please note return postage charges will be at your own cost. Amarelis will not accept responsibility for any parcels not received if sent untracked. Please retain your proof of postage.
HOW DO I RETURN AN ITEM TO YOU BY POST
If you would like to send your return via local courier, this will be at your own cost. Please post your returns back to the following address:
No 15a dapo solanke street, off jerry street, off admiralty way, lekki phase1 , lagos. Nigeria
Amarelis will not accept responsibility for any parcels not received if sent un-tracked. Please retain your proof of postage
I AM AN INTERNATIONAL CUSTOMER. HOW DO I RETURN AN ITEM
- Print the documents – the printed documents must be put inside the returned parcel.
- When you return an item we ask that it is still in the original packaging and is not worn, washed, damaged or had the tag removed. Any item which fails to meet these criteria may not be refunded
- Please ensure the items are pacakged into one parcel if possible
- We suggest that you ship the parcel with a tracked service in order to be able to monitor the returned items.
- Please send the items to the following address: no 15a Dapo Solanke Street, Off Jerry Street, Off Admiralty Way, Lekki Phase1, Lagos. Nigeria.
I RETURNED MY ORDER. HOW LONG WILL MY REFUND TAKE
We aim to process all refunds within 7-10 working days of receipt however this may take longer during peak periods. You will receive an email confirmation when we receive your parcel and when the refund is processed.
Please note refunds can take up to 10 working days to clear back in to your account depending on your bank or card issuer.
I AM AN INTERNATIONAL CUSTOMER. HOW DO I EXCHANGE AN ITEM
We are unable to offer international exchanges, so if you would wish to purchase an alternative item, please place a new order at our online store. We would be happy to refund you for the shipping costs of the replacement item (just send us your new order number so that we can process a refund).
You can return the unsuitable item(s) by clicking on the following link to generate a Return Merchandise Authorization (RMA).
Please follow the instructions below:
1. Print the documents – the printed documents must be put inside the returned parcel
2. When you return an item we ask that it is still in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be refunded.
3. Please ensure the items returned are packaged into ONE parcel
4. We suggest that you ship the parcel with a tracked service in order to be able to monitor the returned items
5. Please send the items to the following address:
No 15A Dapo Solanke Street off Jerry Street, off Admiralty Way Lekki Phase1, Lagos. Nigeria
WHY HAVENT MY SHIPPING COSTS BEEN RETURNED
We only refund shipping costs if there has been an error with the order or your purchase was faulty.
HAVE YOU RECEIVED MY RETURN
We recommend that a tracked courier or postal service be used in sending returns. All of these return methods can be tracked online so you can monitor the progress of your return.
Please ensure you keep your receipt given to you by the post office or at your local courier so your parcel can be tracked.
MY ORDER IS FAULTY. WHAT SHOULD I DO
Goods are classified as faulty if they are received in a damaged condition, or if a manufacturing fault occurs within six months of purchase. Please note that if items are damaged as a result of wear and tear or failure to correctly follow care instructions, they are not considered to be faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund only if the item cannot be repaired or replaced. If you have received a faulty item, please contact our customer services team immediately so we can resolve this as quickly as possible.
Not finding the help you need?
+2348187349051 - (Monday - Friday) 9 to 7PM