HOW TO SHOP

Browse the categories to find what you are looking for.

Once you have found an item you wish to purchase select the relevant size and click ADD TO SHOPPING BAG.

This will be added to your shopping basket and you can then proceed to checkout or continue shopping for more items.

When you are ready to make your purchase click SHOPPING BAG to review the details. Click on PROCEED TO PAYMENT when you are ready to enter your payment details and complete your order.

WHY DO I NEED TO REGISTER TO SHOP

Creating an account with us means you can shop faster and keep track of your orders and returns in MY ACCOUNT.

I’VE FORGOTTEN MY PASSWORD AND CANT LOGIN

Please click here and we’ll send you a password reminder.

 

WHAT PAYMENT METHODS DO WE ACCEPT

You can pay for your order using (mention all the cards Paystack accepts) and also paypal (paypal.me/ochiori)

CAN I CANCEL MY ORDER

If you’ve changed your mind, you can email our customer service team on info@amarelis.com, who will try to assist. We cannot however cancel any orders that have already been processed.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED

We are unable to alter orders that have already been made. This includes altering or adding items or changing the delivery method.

WHY HAS MY ORDER BEEN CANCELLED

Your order may have been refunded if the item(s) you ordered were out of stock. We will always contact you via email if this is the case. Please click here to contact our customer services team if additional information is required.

CAN I ORDER FROM OVERSEAS

Yes, we ship to many locations worldwide. Cost and delivery time will depend on location. Please visit the Delivery section for more information.

WHAT IS YOUR EXCHANGE RATE FOR OVERSEAS ORDERS

All Currencies Are Based On The Current Exchange Rate

THE ITEM I WANT ISNT AVAILABLE ONLINE, WILL IT BE RESTOCKED

We do restock certain styles depending on demand. To be notified when an item is restocked pls sign up for our Newsletter. For more information on a specific style please Contact our customer service team here

WHEN WILL MY ORDER BE PROCESSED

We aim to process all orders received before 5.30pm on the same day and orders placed after 5.30pm will be processed the following working day.

HOW DO I USE A PROMO OR VOUCHER

On the shopping bag page, enter your code into the Promo Code box and click APPLY. This should then show the applied discount.

WHAT IS PRE- ORDER

Some of our most exclusive and high-demand pieces are available to pre-order. Add the item to your bag and pay as normal, and we’ll send you a confirmation email and ship the order as soon as the stock arrives. We’ll also keep you updated on the progress of your order and the due date.

Please note payment will be taken at time of purchase.

WHAT DO I DO IF MY CARD IS DECLINED

Pay via pay-pal or direct bank transfer but the first thing you should do is contact your bank or card issuer